At Royal Texan Apartments ("we", "our", or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with our website, book a stay, or use any of our services including accommodations, wellness spa, restaurant, and bar.

By using our website, mobile services, or facilities, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

a. Personal Information

• Full name

• Contact details (phone number, email, home address)

• Government-issued ID or passport (for verification at check-in)

• Payment information (handled securely through payment processors)

• Booking history

b. Usage Data

• IP address

• Browser type and device

• Pages visited and time spent on the site

• Location data (if allowed by device settings)

c. Service Preferences

• Room preferences

• Spa and grooming preferences

• Food and drink preferences

• Special requests or accessibility needs

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2. How We Use Your Information

We use your information to:

• Confirm and manage bookings

• Process payments and send invoices

• Deliver personalized services (e.g. food, massage appointments)

• Improve our website and services

• Send promotional offers or service updates (only with your consent)

• Comply with legal or regulatory obligations

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3. How We Protect Your Information

We implement industry-standard security measures to protect your personal data:

• Secure servers and firewalls

• SSL encryption on our website

• Restricted access to customer data

• Trusted third-party payment processors

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your data to the best of our ability.

4. Sharing Your Information

We do not sell or rent your personal data. We may share information only when:

• It is necessary to fulfill your booking or service request

• It is required by law or government regulation

• We use trusted third-party providers (e.g., payment gateways, SMS/email services) to support our operations

All third parties are bound by confidentiality agreements and data protection standards.

5. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of incorrect or outdated data

• Request deletion of your data (where legally permissible)

• Withdraw your consent for marketing communications

To exercise these rights, please contact us at the details provided below.

6. Cookies and Tracking

We use cookies to:

• Improve user experience on our site

• Remember your preferences

• Analyze website traffic

You can control cookie settings in your browser. Disabling cookies may limit certain site functions.

7. Data Retention

We retain your data only as long as necessary to:

• Complete your bookings

• Comply with legal and financial obligations

• Resolve disputes or enforce our terms

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8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

For questions, concerns, or requests regarding your privacy:

📍 Royal Texan Apartments

No. 1 Church Street, Off Darlington Ogbeifun Street, Off MTN Mast Road, Ugbor-GRA, Benin City
📞 +234(0) 916 006 6608
📧 admin@royaltexanbc.com