At Royal Texan Apartments, we understand that plans can change. Our Refund & Cancellation Policy is designed to be fair and transparent while allowing us to manage availability and maintain quality service for all our guests.
1. Booking Cancellation
• Standard Cancellation (Rooms & Apartments):
-
Cancellations made more than 48 hours before check-in:
→ Eligible for a full refund (excluding payment processing fees, if applicable). -
Cancellations made within 24–48 hours before check-in:
→ Eligible for a 50% refund. -
Cancellations made less than 24 hours before check-in or no-shows:
→ No refund will be issued.
• Group/Extended Stays (7+ nights):
-
Cancellations must be made at least 5 days in advance for a full refund.
-
Within 3–5 days: 50% refund.
-
Less than 72 hours: Non-refundable.
2. Refund Timelines
-
Approved refunds will be processed within 5–10 business days through the original payment method.
-
Delays may occur depending on your bank or payment provider.
3. Modifications to Bookings
-
You can request date changes up to 24 hours before check-in, subject to availability.
-
Rate differences may apply for new dates.
-
Date modifications are treated as cancellations if they violate the timing policy above.
4. Spa, Pedicure, Manicure & Massage Appointments
-
Cancellations or reschedules made:
-
At least 3 hours before: No charge.
-
Less than 3 hours: 50% cancellation fee.
-
No-show for service: Full charge applies.
-
5. Restaurant, Bar & Lounge
-
Reservations for dining or drinks don’t require prepayment and can be canceled freely.
-
For pre-ordered catering or events, cancellations within 24 hours may incur a charge to cover preparation costs.
6. Force Majeure
In cases of natural disasters, government restrictions, or other uncontrollable events, Royal Texan Apartments reserves the right to issue a credit voucher or reschedule your booking instead of a refund.
7. How to Cancel or Request a Refund
To initiate a cancellation or refund:
📍 Royal Texan Apartments
No. 1 Church Street, Off Darlington Ogbeifun Street, Off MTN Mast Road, Ugbor-GRA, Benin City
📞 +234(0) 916 006 6608
📧 admin@royaltexanbc.com